Privacy Policy

We collect only the information needed to respond to your consultation request and to operate this website. Specifically, we collect:

• Information you submit via the consultation form: full name, company name, business email, selected challenge area, and any message you provide.
• Technical data automatically collected by our hosting provider: IP address, browser type, device type, referring URL, and pages viewed, used to keep the site secure and to measure aggregate traffic.
• We do not collect government IDs, payment card data, location data, or sensitive personal information through this website.

We use the information you provide solely to:

• Respond to your consultation request and prepare a tailored 4PL / AI supply chain proposal.
• Schedule and conduct discovery calls with you or your designated colleagues.
• Maintain internal records of business inquiries and improve our advisory services.
• Comply with legal, tax, and accounting obligations applicable to LUNOVA SUPPLY CHAIN PTY LTD.

Where the GDPR / UK GDPR applies, we rely on the following legal bases: (a) your consent when you submit the consultation form; (b) steps taken at your request prior to entering a contract; and (c) our legitimate interest in operating a secure, functional B2B website.

We do not sell or rent your personal information. We may share limited information with trusted service providers strictly to operate this website and respond to your inquiry, including:

• Cloud hosting and CDN providers used to deliver this website.
• Email service providers used to deliver our reply to you.
• Professional advisors (legal, accounting) where required.
• Regulators or law enforcement, where required by applicable law.

Lunova is based in Australia and uses global cloud infrastructure. Your information may be processed in countries other than your own. We take reasonable steps to ensure overseas recipients handle your information consistently with this policy and applicable law.

We retain consultation inquiries for as long as we have an ongoing business relationship, and for a reasonable period thereafter to meet legal and audit obligations. You may request earlier deletion at any time (see Your Rights below).

We apply industry-standard safeguards to protect your information, including HTTPS/TLS encryption in transit, edge-network protections against common attacks, input validation on form fields, and access controls limiting who can view inquiry data internally. No internet transmission is 100% secure; we encourage you to avoid sending highly sensitive information through the contact form.

This website uses only the strictly necessary cookies required for the site to function (for example, remembering your language preference). We do not deploy advertising cookies or cross-site tracking. Any analytics we use is configured to aggregate visit data only.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where there is no overriding legal reason to retain it.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

This website is a B2B service intended for business professionals. It is not directed to children, and we do not knowingly collect personal information from children under 16.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes took effect. Material changes will be communicated through the website.